Terms

This site is owned and operated by Homestyle Group Plc trading as Sleepmasters (referred to as 'Sleepmasters', 'we' or 'us' 'our').

By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

Receipt by Sleepmasters of an order via our website does not constitute legal acceptance of an order. Your order will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.

These terms relate to sales over the Internet only. Separate terms and conditions apply to purchases made directly from our stores.

DEFINITIONS

"Buyer" means the Consumer who buys or agrees to buy Goods on this website from Sleepmasters.

"Goods" means all products listed on the order and the order confirmation e-mail

"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977

"Special Items" or "specials" mean any Goods that are not held in stock by Sleepmasters and are ordered and/or manufactured specifically for the Buyer.

"Delivery" means the delivery of the Goods to the delivery address specified on the order.

RISK AND OWNERSHIP

The Goods shall be at the Buyer's risk once delivery has taken place. The Buyer must take all reasonable care of the Goods. Should the Goods be returned to Sleepmasters having been damaged while in the Buyer's care, the cost of such damage will be recovered from the Buyer.

Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.

LIMITATIONS OF LIABILITY

Our total liability in regard to the performance of this contract shall be limited to the value of the Goods. Sleepmasters shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract.

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law. All contracts shall be governed by English Law. Sleepmasters retain the right to refuse any order that is subject to an error on its website and will in these circumstances reimburse the Buyer in full.

VAT

All of our quoted prices are inclusive of VAT at the prevailing rate.

PAYMENT

Full payment will be required at time of order. All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate.

FINANCE

Sleepmasters is a licensed credit broker.

All offers are subject to availability. Unless otherwise stated prices exclude headboards, mattresses, pillows and accessories. Interest free credit is available on orders of 299.00 and over paid over 10 months.

DELIVERY

There is a nominal charge of £35.00 for delivery within the UK Mainland and Northern Ireland. Unless we give you a confirmed, specific date at the time of sale, your target delivery date will be arranged within our normal delivery areas on a week commencing basis. You will be notified of the specific date a minimum of 2 working days in advance of the delivery taking place. Sometimes we may not be able to deliver to you on the target delivery date because of circumstances beyond our control (e.g. due to extreme weather, traffic accidents, and so on), in which case we will let you know as soon as we can and will re-arrange the target delivery dates with you. We will not be held liable in these circumstances.

You must inspect all goods on delivery and advise us of any shortfalls or visible damage. Should this be impractical because of packaging, etc. notification of any such damage or shortfall is to be given to us within 3 days. Delivery will normally take place within the timescales estimated on the order acknowledgement (and in any case within 60 days), however this is only an estimate and time shall not be the essence of any order. As a guide most items will be delivered within 28 days of the order confirmation if not even quicker. On certain occasions delivery may be over 28 days, due to external factors beyond our control, however we make every effort to ensure this will not happen. Certain smaller Goods may be delivered by post or courier.

At Sleepmasters you will receive a call or text message from our delivery team two days before your delivery is due, to notify you of the estimated time of the arrival i.e. before 1pm or after 12pm. Sleepmasters deliver from Monday to Friday and do not deliver on Bank Holidays.

Delivery is limited to Mainland UK, Northern Ireland, The Isle of Wight and the Republic or Ireland mainland.

Delivery will only be made to the delivery address specified on the original order.

Delivery will be deemed to have taken place when the Goods have been delivered to the agreed address and signed for by persons 18 years+.

For website sales the customer must sign for goods and provide ID at the point of delivery. Two forms of ID will be required, one photographic ID and one bill – this ID must be for the person who's card has been used to pay for the goods (the invoice name/address). If goods are being accepted by third party we must have their details.

Our normal delivery area does not include Scotland. All deliveries to addresses in Scotland cannot be guaranteed to meet the same timescales as described here. Normal delivery in Scotland will only be to your front door rather than the room of choice.

ACCESS

Delivery is officially to the Customer's room of choice. It is the Customer's responsibility to ensure that access is clear.

Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods.

COMPLIMENTARY VOUCHERS

1. The voucher is valid for 5 years from the date of issue (as indicated on the front of the voucher).
2. The voucher is only valid when presented with a complete Sleepmasters Voucher (SMV) code and date of issue, which will be verified against our records.
3. The voucher is only redeemable in a Sleepmasters store (full listing available through the store locator on this site). It cannot be used for sales from the Sleepmasters website.
4. The voucher can be used against all products on sale in store, including 'soft goods' (such as bedding and bed linen etc) and clearance items.
5. The voucher is only valid if presented in store at the point of sale.
6. Sleepmasters reserves the right to change these terms and conditions at any time. The terms and conditions displayed on this site will be those that apply at the time the voucher is redeemed. We advise our customers to check the terms and conditions before they use this voucher. Sleepmasters do not guarantee to notify you directly of any changes. The terms and conditions existing at the time the voucher is redeemed will apply, not those at the time the voucher was issued.
7. Where a refund is required for any reason, if the amount is equal or less than the amount paid by voucher, then the refund will be given in vouchers (to the nearest full voucher). If the refund is more than the amount paid by voucher, then the refund will be comprised of vouchers as used in the original payment, with any to be difference to be made up by the same payment method as the original.
8. Your statutory rights are not affected.
9. The cash value of the voucher is 0.0001p

COLOURS AND FINISHES

Photographs and colour swatches displayed on our website are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade, grain and texture variations, particularly with natural products such as wood and leather. The description of the goods will be as specified within the confirmation e-mail and it is the Buyer's responsibility to check that the Goods specified are as the Buyer intended to order. There may be certain items included in the illustration of a product which are not part of the product and are not included in the product description and are not part of the order, (for example, bedside tables, lamps, pillows and quilt sets).

GUARANTEES

The unique Sleepmasters 28 Day Comfort Guarantee is only available on certain Goods purchased direct from one of our 140 plus nationwide Sleepmasters branches. It does not apply to any Goods purchased online.

FAULTY GOODS

Sleepmasters guarantee to repair or replace any part of a bed deemed to be defective due to faulty materials or workmanship free of charge for a period of 5 years.

The guarantee is subject to proof of date of purchase by means of a copy of the Sleepmasters invoice.

Mattresses are subject to the same 5 year guarantee providing that they are purchased and used in conjunction with a Sleepmasters bedstead. Mattresses bought separately, the starter mattress provided free with bedsteads, headboards, furniture, soft furnishings, linens and clearance items are covered by the guarantee (usually 1 year) provided by the relevant manufacturer.

The guarantee will not apply if the product has

• Been subject to excessive wear and tear
• Suffered accidental damage
• Been allowed to become soiled

Note: to avoid unnecessary disputes it is recommended that all new beds are covered with a Sleepmasters Mattress Protector.

During the first 12 months all reasonable efforts will be made to match fabrics. However, after this time, where a divan base, mattress or drawer is repaired or replaced a match cannot be guaranteed.

Statutory rights remain unaffected by the terms of this guarantee.

Please Note: goods should be examined carefully on delivery and any damage reported within 3 days.

CANCELLATIONS AND REFUNDS

This order constitutes a legally binding contract. Cancellations will not normally be allowed except in accordance with your rights under sales of goods legislation or where the company is in breach of our legal obligations.

Placing an order with us 'On-Line' constitutes a legally binding contract. You do however have the statutory right to cancel your order. Should you decide to do so you must notify us in writing (including email). If you choose to cancel your order before it is delivered we reserve the right to charge up to 20 per cent of your total order value to cover administration costs. If the cancellation is received within 7 working days after the delivery we will only charge for the cost of collecting the items. Cancellations after this 7 day period will only be agreed on a discretionary basis, but a charge of up to 20% will be made to cover administrative costs.

All cancellations on orders placed in one of our stores will be subject to the 20% administration charge.

Following cancellation and pending collection, you must not use the goods, must keep the goods with you, take care of them, and must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods and then refund your money within 30 days of cancellation. Please ensure that the goods are maintained in a saleable condition: if at all possible (for self assembly furniture) unassembled, and in their original packaging.

If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost).

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.