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Guarantee

At Sleepmasters we understand that buying your new bed is a big decision - after all, you’re going to spend one third of the next 10 years sleeping in it! Therefore we have a unique guarantee to provide you with the peace of mind to help you sleep a little bit easier.

5 Year Guarantee

Sleepmasters guarantee to repair or replace any part of a bed deemed to be defective due to faulty materials or workmanship free of charge for a period of 5 years, even if this is in excess of the manufacturer’s written guarantee. We define a bed as a full divan set or a Sleepmasters bedstead and mattress purchased together.

Please examine your bed carefully on delivery and report any damage to your local store or the Customer Service team within 3 days.

Please note the following terms of the guarantee:

• The following items are not covered by the guarantee, but may be covered by a guarantee or warranty provided by the manufacturer: mattresses sold on their own, the ‘starter’ mattress which is provided free with certain bedsteads, headboards, bedroom furniture, soft furnishings, linens, ex-display items and clearance items.
• Regrettably, we will not be able to apply the 5 Year Guarantee in the following situations:
  1. Where the products have been subjected to excessive wear and tear or misuse.
  2. The products have been damaged accidentally after our delivery drivers leave your home.
  3. The products have become soiled in any way. We always suggest that you use a Sleepmasters mattress protector to avoid unnecessary disputes in this area.
• Delivery is only applicable within a standard area. If you have moved outside our normal delivery area, please contact our Customer Service team for more details.
• In some instances the manufacturer will choose to send an inspector to view your bed. In these cases the decision of the inspector will be final.
• Where repair or replacement of the bed is not possible, we will offer a refund. Partial refunds will be provided where the bed is more than 6 months old. The amount of the partial refund will be calculated according to how much of the guarantee period remains.
• All reasonable efforts will be made to match fabrics where a divan base, mattress or drawer is repaired or replaced. However, a match cannot be guaranteed, no matter how soon after the original bed is delivered.
• This guarantee is non-transferable and will only apply to the original purchaser.

These terms and conditions do not affect your statutory rights